X333 FAQ – Get Your Questions Answered Now

No. Each CPF can only be linked to one active account on x333. Creating multiple accounts — even with the intention of claiming the welcome bonus more than once — is a violation of the Terms & Conditions and may result in the permanent blocking of all accounts involved, with balances held for review. One account per person, no exceptions.

Identity verification (KYC) is required before your first withdrawal. You'll need to submit a photo ID (RG, CNH, or passport) and proof of address issued within the last 90 days. Review takes up to 24 business hours, and you'll receive a confirmation email once approved. While KYC is pending, you can still deposit via Pix and play normally — only withdrawals are held.

Basic details like your phone number can be updated directly in your account settings after logging in. For changes to sensitive information — such as your full name or email address — you'll need to contact support via chat, which may request documentation to verify the change. The name on your account must match exactly the name on the ID submitted for KYC and the holder of the Pix key used for withdrawals.

No. The x333 platform is strictly for users aged 18 and over. Age verification is carried out during the KYC process — any account identified as belonging to a minor is immediately blocked, regardless of verification status. This also applies to cases where an adult has shared their login credentials with a minor, which is a violation of the Terms and Conditions. Learn more at Responsible Gambling.

Pix is the fastest deposit method available at x333. After logging in, go to "Deposit", select Pix, enter the amount (minimum R$ 20.00), and a QR Code or Pix key is generated. Open your bank app — Nubank, Itaú, Bradesco, Banco do Brasil, or any other — complete the Pix transfer, and your balance is credited in seconds, 24 hours a day, including weekends and holidays.

In addition to Pix, x333 accepts: credit card (Visa, Mastercard), debit card, boleto bancário (minimum R$ 30.00, up to 2 business days to clear), PicPay and Mercado Pago. Pix is the most recommended method as it's instant and available at any time. Boleto is an option for those who don't use Pix, but the processing time delays access to your balance.

Pix deposits are typically credited within 30 seconds. If your balance still hasn't appeared after 5 minutes, check whether the Pix was confirmed in your banking app (look for the receipt in your transaction history). If the Pix left your account but wasn't credited at x333, contact support via chat and provide the amount, time, and Pix receipt number — the team will sort it out on the spot with the receipt in hand.

x333 does not impose a fixed maximum deposit limit for all users. Limits may be applied on an individual basis depending on your account profile or the rules of your chosen payment method. You can also voluntarily set a daily, weekly, or monthly deposit limit in your Responsible Gambling — a tool to help you stay in control of your spending. Decreases take effect immediately; increases have a 72-hour waiting period.

To withdraw, go to "Withdraw" in your account panel, enter your Pix key and the amount (minimum R$ 30.00). Accounts with approved KYC receive the Pix transfer in up to 3 minutes. VIP Diamond accounts receive it in under 60 seconds. The name on your Pix key must match exactly the name registered at x333. No withdrawal fee is charged by the platform. The service runs 24 hours a day, including Saturdays, Sundays, and holidays.

The most common reasons for a blocked withdrawal are: KYC not yet approved (identity verification pending), an active bonus rollover not yet completed, the name on the Pix key not matching the name on the account, or an account balance below the R$ 30.00 minimum. Check which of these applies in your account dashboard, or reach out to support via chat to identify the specific reason.

A declined withdrawal is usually due to one of the following reasons: invalid Pix key or one not registered to the account holder, account suspended pending additional verification, bonus rollover requirements not yet met, or the request falling outside the platform's security parameters. When a withdrawal is declined, the amount is automatically returned to your account balance. Check your transaction history for the stated reason, or contact support via chat for clarification.

No. x333 does not charge any fees on Pix withdrawals. The amount you request is the full amount deposited into your bank account. Your bank or financial institution may apply fees in specific cases, but that is the bank's responsibility, not the platform's. For withdrawals via other methods, if available, the terms are shown in the panel before you confirm.

The x333 welcome bonus is activated automatically on your first deposit — no code needed and no need to contact support. Simply create your account, confirm your email, and make your first deposit via Pix or another available method. The bonus is credited alongside your deposit. To see the current bonus amount and rollover conditions, visit the Welcome Bonus.

Rollover (or wagering requirement) is the number of times you need to bet the bonus amount before you can withdraw any winnings generated by it. For example, if the rollover is 5x on a R$ 100.00 bonus, you need to place a total of R$ 500.00 in bets before the bonus winnings are converted into withdrawable balance. Your rollover progress is tracked in real time on the account dashboard, under "Promotions". Bets on certain games or markets with very low odds may not count toward the rollover — read the specific terms for each bonus.

The promo code must be entered in the dedicated field during registration — look for the "Promotional code (optional)" field in the account creation form. If you already have an account but haven't used a code yet, contact support via chat before making any deposit, as it may be possible to apply the code retroactively depending on the promotion. Codes entered after the first deposit are generally not eligible for the welcome bonus.

Yes. Each bonus has a deadline for activation and for completing the rollover, which varies depending on the promotion. The specific deadline is shown in each bonus's terms before you activate it. If the rollover is not completed within the allotted time, any remaining bonus balance is automatically cancelled — but winnings already converted to real balance are not affected. Track the deadline and your rollover progress in the "Promotions" tab of your account dashboard.

x333 covers the top Brazilian and international football competitions: Brasileirão Série A and Série B, Copa do Brasil, Libertadores, Sul-Americana, Copa do Nordeste, Premier League, La Liga, Champions League, and much more. For Brasileirão matches, you'll find markets for match result, handicap, total goals, both teams to score, corners, cards, exact score, and live betting with odds updated in real time throughout the match.

With live betting, you place bets on games that are already in progress — odds shift every minute as the match unfolds. Cash out lets you settle a bet before the event ends, receiving a partial payout based on the odds at the time of settlement. If your bet is winning but you want to lock in part of your profit without waiting for the final whistle, cash out is the tool for you. The cash out value available is displayed in real time on your open bet.

If a game is canceled, postponed, or suspended before reaching the minimum regulation time defined by x333's rules, bets are automatically canceled and the staked amount is refunded to the account balance. For postponed games that are rescheduled to a nearby date (generally within 24 to 48 hours), the bet may be kept open — this depends on the specific competition's conditions. Check the bet status under "Open Bets" on your dashboard.

Yes. x333 supports parlay bets (accumulators), where you combine two or more events on a single bet slip. The odds multiply, increasing your potential payout — but every selection must be correct for the bet to win. To build a parlay, add your chosen events to the bet slip and select the "Parlay" option before confirming. The maximum number of selections per parlay and any combination restrictions are shown on the bet slip in real time.

x333 offers over 500 casino games, including: slots from providers like Pragmatic Play, Evolution Gaming, and Spribe; live casino with real dealers streaming live (roulette, blackjack, baccarat, live poker); crash games like Aviator, Spaceman, and JetX; and virtual table games like roulette, blackjack, and baccarat. All games run on mobile without any downloads — straight from your browser.

Yes. All games available at x333 are provided by internationally certified suppliers — ensuring that the random number generation (RNG) algorithms are audited and verified. The RTP (Return to Player) varies by game and is listed in the individual rules of each slot or table game. Most slots on the platform have an RTP between 94% and 97%, meaning that over the long run, on average, the game returns that percentage of total amounts wagered.

Here's how crash games work: you place a bet before the round starts and a multiplier begins climbing in real time. You need to cash out before the multiplier "crashes" — if it crashes before you do, you lose your bet. The strategy is finding the right balance between holding out for higher multipliers and the risk of the game ending before you cash out. Each round is independent and the outcome is generated by a verifiable algorithm (Provably Fair).

The x333 Jackpot is a cumulative prize that grows with every bet placed on participating games. Any player with an active account can win the Jackpot at any time — the draw is random and independent of the amount wagered. Games with an active Jackpot are marked with a special badge in the catalog. The current Jackpot amount is displayed in real time on the Jackpot. There is no special minimum bet required to participate beyond the standard bet for the game.

The x333 VIP Program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn VIP points with every bet placed — in both sports and the casino. As you accumulate points, you move up tiers and unlock greater benefits: higher weekly cashback, faster withdrawals, access to exclusive promotions, and a dedicated account manager at the top tiers. VIP enrollment starts automatically with your first deposit. Learn more at VIP Program.

VIP cashback is calculated on your net losses for the week (Monday through Sunday) and credited every Monday in real money — with no rollover. That means the cashback amount can be withdrawn immediately via Pix, with no wagering requirement. Credits are typically applied in the early hours of Monday morning. The cashback percentage varies by VIP tier: the higher the tier, the greater the weekly return.

VIP points are earned on every confirmed bet — both sports and casino games count toward your total. The number of points earned per BRL wagered varies depending on the game type and your current VIP level. Points have an expiration date and may expire if your account remains inactive for an extended period. Full details on the accumulation rate, expiration policy, and level tiers are available on the VIP Program.

x333 uses 256-bit SSL encryption on all communications between users and the platform's servers — the same standard used by Brazil's leading banks. Personal data is handled in compliance with Brazil's General Data Protection Law (LGPD) and is never shared with third parties for marketing purposes without consent. Passwords are never stored in plain text — the platform uses secure hashing with salt. For more details, read the Privacy Policy.

After logging in, go to your account settings and open the "Security" tab. There you'll find the option to enable 2FA via SMS (a code sent to your registered phone number) or via an authenticator app like Google Authenticator. Once 2FA is active, every new login will require both your password and a 6-digit code — an extra layer of protection that's especially important for accounts with high balances or VIP status.

If you suspect unauthorized access, change your password immediately in your account settings and end all active sessions (available under "Security"). Then contact support via chat, describe the situation, and request a security review. The compliance team will analyze your access history and transactions, and may temporarily lock the account while the investigation is underway. Remember: x333 will never ask for your password through any support channel.

Go to your account settings, select the "Responsible Gambling" tab, and choose the self-exclusion option. You can pick your pause period: 24 hours, 7 days, 30 days, 3 months, or 6 months. Your account is blocked within seconds of confirming — no need to contact support. Self-exclusion is irrevocable for the chosen period: it cannot be reversed before it ends. Any pending real-balance withdrawals will continue to be processed normally during the pause.

Go to your account settings, open the "Responsible Gambling" tab, and select "Deposit Limit". You can set a maximum deposit amount for daily, weekly, or monthly periods — for example, R$ 150.00 per week. A reduction takes effect immediately. Increasing your limit requires a mandatory 72-hour cooling-off period. You can have simultaneous limits for different time frames. To learn more about all available tools, visit the Responsible Gambling.

The first step is to use x333's self-management tools — self-exclusion, deposit limits, and loss limits. You can also speak with x333 support via chat, available 24 hours a day in Portuguese, without judgment. For professional support, the CVV (Centro de Valorização da Vida) can be reached at 188, 24 hours a day, from any mobile phone, for free, and in complete confidence. Learn more on our Responsible Gambling.